Welcome to XenServer Support
XenServer technical support is available to our licensed customers, across the globe. We work with our customers to ensure business continuity and support mission critical operations. Our effective technical support team possesses deep technical expertise and experience, and is setup to respond swiftly to customer reported issues and identify resolutions rapidly.
Maintenance offerings for XenServer
To be eligible for Technical Support on XenServer
- Obtain a XenServer 8 socket licence. Citrix customers, see XenServer 8 Promo Licence offer
- Ensure you are able to login to your account, contact Customer Service for general enquiries, account maintenance, licensing and renewals
- When needed, open or view Technical Support cases
| Product | Version | Language | NSC | EOM & EOL | Notes |
|---|---|---|---|---|---|
| XenServer | 8 | EN | Mar-26-2024 | Nov-30-2028 | XenServer specific licence required |
| Available Support | |
|---|---|
| Standard | Web & phone; Call back service; English only support |
| Response Times | |
| Severity 1 | 24 x 7 x 365 response within 30 minutes |
| Severity 2 | 2 business hours* |
| Severity 3 | 8 business hours* |
| Severity 4 | 8 business hours* |
*See Worldwide Service Agreement for XenServer for definition of business hours and full details on the maintenance offering.
More information
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